Acvioo Lubricants not only meets but also succeeds all international safety standards.
No fragrance is actively added to the lubricants. The water-based lubricant has a naturally clean scent, though it's not perfumed as such. It remains perfectly body-safe.
Acvioo Lubricants have no animal derivatives, and thus they are vegan friendly.
Acvioo recommends that you not use a silicone-based lubricant with your Acvioo product, as this could make the silicone permanently tacky. A water-based lubricant is the safest option. If you wish to use a silicone-based lubricant, perform a patch-test first. You should also never use massage oil or hand cream as lubricants.
In order to find out where the problem lies, please run through the following actions:
- Attempt to charge your Acvioo product. If the battery has been completely drained, it may take up to 5 minutes for the LED to begin to pulse, indicating charging is taking place. This is because the charger initially charges with a very low current to protect the battery.
- If the LED still does not respond after 5 minutes, please check that:
1.The DC plug is firmly plugged into the DC socket.
2.The main plug is firmly plugged into the wall socket.
3.If your Acvioo product has apparently completed charging but still does not work, ensure that the travel lock is not on. hold down the + and – buttons simultaneously for 5 seconds to turn the travel lock off. The LED will light up to confirm unlocking.
Our chargers are basically all the same as far as input goes. If you have a look at the label the input voltage starts at 110v and goes up to 240v so you may use it worldwide. obviously with the correct adapter.
All products currently sold on sexkimye.com (except IRIS and BILLY) are waterproof to 1 m. Some earlier, non-waterproof Acvioo products are still available for purchase in store, so if your product was not purchased on sexkimye.com, please refer to its packaging or contact Customer Care.
While the shape is similar, a vibrator is battery-powered and vibrates, while a dildo has no battery and does not vibrate.
To safeguard your security, Acvioo does not store any credit card details. If you are not comfortable providing your credit card details online, please contact us and we will provide you with an alternative method of payment.Online purchase transactions will be charged to your credit card at the time you submit your order. The transaction will however only be put through after we have verified your card details, received credit authorization and confirmed stock availability. You will be informed by email if we are unable to complete your order for any reason.
Acvioo accepts the following forms of payment for online purchases:
Visa, Maestro, Mastercard, Paypal
Internet orders are usually shipped within 2 days of receiving an order. Most orders will be delivered within 5 days of shipment, but be aware that this can vary depending on country. You can always check the status of your order by logging in to your Acvioo account and checking your order history. We regret that we cannot deliver to P.O. boxes.
Acvioo uses reputable express services from DHL/UPS for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone."
Shipping price is a set fee per order, independent of country of delivery, the number of products or their weight.
A delivery / order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number.
If you have any questions about the delivery of your purchase or need help tracking it, please contact us, quoting your order number.
If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.
•We cannot accept returns or exchanges on items that have been opened.
•Opened pleasure objects may only be returned under warranty.
•Shipping charges will only be refunded in cases where our error caused the return.
•Pre-authorization is required for all returns and exchanges.
If you are not 100% satisfied with your purchase, you can return your order within 30 days after the original purchase date and get a full refund. In case you would like to return the product please keep in mind the product must not be used and must be returned in the state you received them and be returned in the original packaging.